Articles
Error Validating Agvance File
Q. Why do I get the following error message while restoring a database? Error validating Agvance file. RESTOREHEADERONLY is terminating abnormally. Cannot open backup device 'x:\xxxxxx\xxx.dat'. Operating system error 3(The s...
Referential Integrity - Table 'ProdAcct'
Q. Why did the following error occur when saving at Edit Product Pricing in Hub / Utilities? The record can't be added or changed. Referential integrity rules require a related record in table ProdAcct. A. This error ...
Message 'RPC Server is Unavailable'
Q. I received the message 'RPC server is unavailable' while trying to print a report in Agvance. How can I resolve this issue? A. This message may be displayed while trying to print any report in Agvance or RRS that is running...
Capturing Weight Using Scale Interface - 'Run-time error '8005'. Port already open'
Q. While trying to capture the weight using the Scale Interface, why does the following error message display? Run-time error '8005'. Port already open A. Check Device Manager for a serial mouse, which will look sim...
Error 'Workgroup info.file Missing' While Restoring Agvance Database
Q. The complete error message is: 'Cannot start your application. The workgroup information file is missing or opened exclusively by another user.' This error message occurs immediately after selecting the database image to restore...
Error Loading User Settings
Q. What happens if users receive a Load List Settings error message. See examples below. A. This error message can occur in a few situations. It can happen if a user has added or deleted a column from a list box or grid since ...
Security Error Connecting to 208R2 RDS With Older RDP Clients
Q. When trying to connect to an RDS (Terminal Server), the following error occurs: Because of a security error, the client could not connect to the Terminal server. Note: this often happens when using a Motorola Symbol RDS handheld scan...
Function Keys on Keyboard not Working
Q. My function keys (such as F2, F5, etc.) are not working as they normally do in Agvance. What can cause this? A. On some keyboards, the function keys can perform multiple tasks. To prevent users from accidentally using one of these functi...
Error Message 'Thumb.db is Not a Valid File Name'
Q. Why do I receive the message "thumb.db' is not a valid file name' during the end of year process? A. You can click OK through the message. The end of year process should continue. Thumb.db has nothing to do with Agv...
Message 'Product Already Exists' While Editing an Existing Product
Q. When editing and saving an existing product, I am getting the message 'product already exists.' How can I edit the product? A. This message can happen when the product is in an inventory department that has a space at the e...
Error Publc 400 - clsPublic.getDBOptions
Q. I received the following error message: 'clsPublic.GetDBOptions: Could not find file 'C:\Doucuments and Settings\user\Desktop\agvsec.mdb'. Line 60.' This can happen while logging into Citrix and clicking on the Agvance icon...
Message Referring to Database Image When Logging Into Agvance
Q. One or more users receive the following message when logging into Agvance: 'Your last scheduled database image was created at xx:xx AM/PM on mm/dd/yyyy. This could indicate that your most recent data backup is not current. It is import...
Error Validating Agvance File While Restoring Agvance Database
Q. I received 'Error Validating Agvance File: Access denied due to a password failure' while trying to restore a database. How can I correct this issue? A. This error occurs if the Image Password you have specified...
Message That User Is Logged In but They Are Not
Q. Why do I get message that user is logged into Agvance when they are not? A. This can happen in both Wide Area Network and Local Area Network environments. This may happen if the user did not exit Agvance properly, i.e. workstation...
Error When Opening Prior Year Datasets
Q. I receive an error while trying to access prior year data and can’t get into the prior year database. How can I fix this issue? A. Check that in prefmiscacct , the record that holds the prior year data has consistency b...
Errors Referencing SQL Server and Network Attached Storage Devices
Q. I have been getting several error messages in Agvance that reference SQL Server. My company uses Network Attached Storage devices, so the data does not actually reside on the SQL Server. What is wrong and how can I fix it? A. SSI d...
Multiple Page Collated Invoice Printing Pages in Wrong Order
Q. Collated invoice print out for multiple page invoice does not print in correct order. How can I fix this? A. On some printers such as HP Laser Jet 2100, 2200, or 4050 printers this may be due to how the Copy Count is set in ...
Field History Tab Displays Blank Lines
Q. I am seeing blank lines on the History tab when editing a field. It seems there are products missing. This also occurs when I run the Field History report. A. You may see this happen when a product ID has been changed/edited afte...
Outlook Contacts Not Available When Emailing Agvance Reports
Q. When emailing reports from Agvance, I don’t have access to my email addresses or contacts in my Outlook account. A. To work around this issue, use the Adobe Acrobat (pdf) Format and Application Destination at the Ex...
Printing is Suddenly Too Dark
Q. Anything printing out of a certain printer is very dark and hard to read, but documents printed to another printer come out fine. A. Print a Printer Test Page by going to Start / Settings / Printers or Start / Printers and Faxes ....
Date Format on Printed Reports is Incorrect
Q. The date format printed on reports is wrong. For example, if the date is '12-2-02' on the printed report it is showing '2-12-02'. How can I correct this format? A. To correct the date format use the following steps: Exi...
Object Invoked Has Disconnected From the Client'
Q. Getting error ‘Object invoked has disconnected from the client.’ A. We have seen this error in two cases. In one case, the error comes up when printing any transaction to the default printer. In reports, the error flas...
Disk Full Error While Installing Agvance
Q. I received 'Disk Full Error' while installing Agvance. How can I fix this error? A. This is typically related to the drive letter specified on the installation for the target data drive. It rarely indicates that the target ...
Error 'Access to Path Denied' When Logging into Different Databases
Q. I tried to log into a prior year database from the Login screen and received the error message ‘Access to the path S:\fyav2009\SSITest.Fll’ is denied' (or similar path). This also happens when trying to use the dropdown ...
Error 3028 - Network Connection Was Lost
Q. I received 'Error 3028 – Network connection was lost.' How can I correct this issue? A. This error will occur if the workstation computer has lost connection to the server. Try this process: Shut down workstations. ...
No Valid Agvance Login
Q. I received the following error message after double-clicking on the Agvance icon and before the login screen appeared. How can I fix this issue? A. In this case, the database was set to automatically log users into Agvance...
Error 380 'Invalid Property Value'' - Printing to PDF Factory Driver
Q. Receive 'Error 380 ‘Invalid Property Value’' while trying to print to a PDF Factory printer driver. A. If the number of copies on the Print screen is greater than '1', this error will appear. To c...
Error 530 While Printing from Agvance
Q. I received 'Error 530 - Printer Error' while printing a transaction from Agvance. How can I fix this issue? A. This error can occur when the hard drive of the data server is lacking sufficient space. Agvance has to create t...
Error 70 While Creating Satellite Export File
Q. I received 'Error 70 - Permission Denied' while trying to create a Satellite Export file. How can I fix this issue? A. If you receive this error, the transfer file was probably made, but the Transmission report did not prin...
Agvance Windows Freeze
Q. When opening a window in Agvance, the program freezes or the windows are missing and an error does not display. A. Agvance remembers the size and position of most windows. If someone switches from using multiple monitors to u...
Logging Into Agvance - Error 3078
Q. I received 'Error 3078 The Microsoft Jet database engine cannot find the input table or query 'salesmen'.' This error occurs while trying to access Agvance from any workstation. How can I fix this error? A. There is...
Error Message 'Database Needs Updated to 4.0 Version' at Login
Q. A workstation is getting message 'Make Agvance database current - the database needs to be updated to the 4.0 version.' The data is already version 4.0 or higher. How can I fix this issue? A. Print the screen and click the ...
Vendor Not Displaying in Warehouse
Q. When using the Warehouse app to create a new Bill of Lading for a vendor, and selecting EDNs, the vendor is not listed. A. When searching for EDNs from a vendor, only vendors set up in B2B display in the Warehouse app. ...
Error 'Root Element is Missing'
Q. The error message “Root Element is Missing” is displaying when trying to open Agvance: Th e error appears before the Agvance login screen. Clicking OK will close the program. A. This error occurs when the U...
Error While Accessing Prior Year From Dropdown Menu In Agvance Hub
Q. When accessing a prior year from the dropdown list in the Hub, I received the following error message: A. This message indicates that the user is trying to access a database that is using the Moneris Bank Card processing from a ...
Error Updating Customs
Q. I am receiving this error when trying to update my customs. What do I need to do? A. If an error is received when updating custom files, the SSICustm.EXE.PendingOverwrite and SSICustm.EXE.tmp files need to be deleted fr...