Articles
Error Validating Agvance File
Q. Why do I get the following error message while restoring a database? Error validating Agvance file. RESTOREHEADERONLY is terminating abnormally. Cannot open backup device 'x:\xxxxxx\xxx.dat'. Operating system error 3(The system cannot find ...
Referential Integrity - Table 'ProdAcct'
Q. Why did the following error occur when saving at Edit Product Pricing in Hub / Utilities? The record can't be added or changed. Referential integrity rules require a related record in table ProdAcct. A. This error may occur when the ...
Message 'RPC Server is Unavailable'
Q. I received the message 'RPC server is unavailable' while trying to print a report in Agvance. How can I resolve this issue? A. This message may be displayed while trying to print any report in Agvance or RRS that is running on Terminal Serve...
Capturing Weight Using Scale Interface - 'Run-time error '8005'. Port already open'
Q. While trying to capture the weight using the Scale Interface, why does the following error message display? Run-time error '8005'. Port already open A. Check Device Manager for a serial mouse, which will look similar to the following s...
Error 'Workgroup info.file Missing' While Restoring Agvance Database
Q. The complete error message is: 'Cannot start your application. The workgroup information file is missing or opened exclusively by another user.' This error message occurs immediately after selecting the database image to restore and occurs b...
Error Loading User Settings
Q. What happens if users receive a Load List Settings error message. See examples below. A. This error message can occur in a few situations. It can happen if a user has added or deleted a column from a list box or grid since it was las...
Security Error Connecting to 208R2 RDS With Older RDP Clients
Q. When trying to connect to an RDS (Terminal Server), the following error occurs: Because of a security error, the client could not connect to the Terminal server. Note: this often happens when using a Motorola Symbol RDS handheld scanner. A. ...
Function Keys on Keyboard not Working
Q. My function keys (such as F2, F5, etc.) are not working as they normally do in Agvance. What can cause this? A. On some keyboards, the function keys can perform multiple tasks. To prevent users from accidentally using one of these functions, ...
Error Message 'Thumb.db is Not a Valid File Name'
Q. Why do I receive the message "thumb.db' is not a valid file name' during the end of year process? A. You can click OK through the message. The end of year process should continue. Thumb.db has nothing to do with Agvance but indicates that...
Message 'Product Already Exists' While Editing an Existing Product
Q. When editing and saving an existing product, I am getting the message 'product already exists.' How can I edit the product? A. This message can happen when the product is in an inventory department that has a space at the end of the Departme...
Error Publc 400 - clsPublic.getDBOptions
Q. I received the following error message: 'clsPublic.GetDBOptions: Could not find file 'C:\Doucuments and Settings\user\Desktop\agvsec.mdb'. Line 60.' This can happen while logging into Citrix and clicking on the Agvance icon before the hourglass...
Message Referring to Database Image When Logging Into Agvance
Q. One or more users receive the following message when logging into Agvance: 'Your last scheduled database image was created at xx:xx AM/PM on mm/dd/yyyy. This could indicate that your most recent data backup is not current. It is important to ch...
Error Validating Agvance File While Restoring Agvance Database
Q. I received 'Error Validating Agvance File: Access denied due to a password failure' while trying to restore a database. How can I correct this issue? A. This error occurs if the Image Password you have specified is different than the passw...
Message That User Is Logged In but They Are Not
Q. Why do I get message that user is logged into Agvance when they are not? A. This can happen in both Wide Area Network and Local Area Network environments. This may happen if the user did not exit Agvance properly, i.e. workstation locked up...
Error When Opening Prior Year Datasets
Q. I receive an error while trying to access prior year data and can’t get into the prior year database. How can I fix this issue? A. Check that in prefmiscacct , the record that holds the prior year data has consistency between thekey field...
Errors Referencing SQL Server and Network Attached Storage Devices
Q. I have been getting several error messages in Agvance that reference SQL Server. My company uses Network Attached Storage devices, so the data does not actually reside on the SQL Server. What is wrong and how can I fix it? A. SSI does not su...
Field History Tab Displays Blank Lines
Q. I am seeing blank lines on the History tab when editing a field. It seems there are products missing. This also occurs when I run the Field History report. A. You may see this happen when a product ID has been changed/edited after tickets ...
Outlook Contacts Not Available When Emailing Agvance Reports
Q. When emailing reports from Agvance, I don’t have access to my email addresses or contacts in my Outlook account. A. To work around this issue, use the Adobe Acrobat (pdf) Format and Application Destination at the Export screen. Whe...
Printing is Suddenly Too Dark
Q. Anything printing out of a certain printer is very dark and hard to read, but documents printed to another printer come out fine. A. Print a Printer Test Page by going to Start / Settings / Printers or Start / Printers and Faxes . Right cli...
Date Format on Printed Reports is Incorrect
Q. The date format printed on reports is wrong. For example, if the date is '12-2-02' on the printed report it is showing '2-12-02'. How can I correct this format? A. To correct the date format use the following steps: Exit out of Agvance. Go...
Object Invoked Has Disconnected From the Client'
Q. Getting error ‘Object invoked has disconnected from the client.’ A. We have seen this error in two cases. In one case, the error comes up when printing any transaction to the default printer. In reports, the error flashes quickly on the scr...
Disk Full Error While Installing Agvance
Q. I received 'Disk Full Error' while installing Agvance. How can I fix this error? A. This is typically related to the drive letter specified on the installation for the target data drive. It rarely indicates that the target disk is full but i...
Error 'Access to Path Denied' When Logging into Different Databases
Q. I tried to log into a prior year database from the Login screen and received the error message ‘Access to the path S:\fyav2009\SSITest.Fll’ is denied' (or similar path). This also happens when trying to use the dropdown box in the Hub to log...
Error 3028 - Network Connection Was Lost
Q. I received 'Error 3028 – Network connection was lost.' How can I correct this issue? A. This error will occur if the workstation computer has lost connection to the server. Try this process: Shut down workstations. Reboot the server. Bri...
No Valid Agvance Login
The following error message may display after double-clicking on the Agvance icon and before the login screen appears: You do not have a valid login for Agvance. Please contact your supervisor for access. The database may be set to automatically...
Error 380 'Invalid Property Value'' - Printing to PDF Factory Driver
Q. Receive 'Error 380 ‘Invalid Property Value’' while trying to print to a PDF Factory printer driver. A. If the number of copies on the Print screen is greater than '1', this error will appear. To correct, change the number of copies to '1' ...
Error 530 While Printing from Agvance
Q. I received 'Error 530 - Printer Error' while printing a transaction from Agvance. How can I fix this issue? A. This error can occur when the hard drive of the data server is lacking sufficient space. Agvance has to create temporary tables be...
Error 70 While Creating Satellite Export File
Q. I received 'Error 70 - Permission Denied' while trying to create a Satellite Export file. How can I fix this issue? A. If you receive this error, the transfer file was probably made, but the Transmission report did not print. First, check ...
Agvance Windows Freeze
Q. When opening a window in Agvance, the program freezes or the windows are missing and an error does not display. A. Agvance remembers the size and position of most windows. If someone switches from using multiple monitors to using fewer moni...
Logging Into Agvance - Error 3078
Q. I received 'Error 3078 The Microsoft Jet database engine cannot find the input table or query 'salesmen'.' This error occurs while trying to access Agvance from any workstation. How can I fix this error? A. There is an Agvance.mdb in the d...
Error Message 'Database Needs Updated to 4.0 Version' at Login
Q. A workstation is getting message 'Make Agvance database current - the database needs to be updated to the 4.0 version.' The data is already version 4.0 or higher. How can I fix this issue? A. Print the screen and click the OK button (the p...
Error Root Element is Missing
Q. The error message Root Element is Missing is displaying when trying to open Agvance: Th e error appears before the Agvance login screen. Selecting OK will close the program. A. This error occurs when the User.config file has beco...
Error While Accessing Prior Year From Dropdown Menu In Agvance Hub
Q. When accessing a prior year from the dropdown list in the Hub, I received the following error message: A. This message indicates that the user is trying to access a database that is using the Moneris Bank Card processing from a dataset th...
Error Updating Customs
Q. I am receiving this error when trying to update my customs. What do I need to do? A. If an error is received when updating custom files, the SSICustm.EXE.PendingOverwrite and SSICustm.EXE.tmp files need to be deleted from the Agvance...