Q. When opening a window in Agvance, the program freezes or the windows are missing and an error does not display.
A. Agvance remembers the size and position of most windows. If someone switches from using multiple monitors to using fewer monitors or if the configuration files that store the window’s size and position become corrupted, Agvance may open a window on a monitor that no longer exists. When this happens, it appears that Agvance has frozen.
There are certain scenarios that cause configuration files to be corrupted, and certain windows within Agvance are either not clickable or not visible. The following procedure should correct this issue.
Close Agvance, and from the Start menu on the monitor, type ‘%appdata%’, and press Enter.
Select the SSI folder and then the Agvance folder.
Contents similar to the following should be visible.
Delete or rename the AgvanceWindowSizes.config file. Agvance will recreate this file, and the Agvance windows will revert to the default location, which is in the center of the screen on the main monitor.
Sometimes the User.config is also corrupt and must be deleted or renamed.
If using Agvance Dispatch, a key needs to be deleted from the registry. On the Start menu, type ‘regedit.exe’, and press Enter.
A UAC prompt displays. Click Yes to allow the program to run.
Click on Computer at the top of the list before searching the registry.
To search the registry, click Edit / Find or press Control and F on the keyboard. The Find window displays.
On this window, search for the following two keys and delete them. One or both of these keys may or may not exist.
- DispatchMap_frm
- frmLiveMap
