Q. The error message “Root Element is Missing” is displaying when trying to open Agvance:
The error appears before the Agvance login screen. Clicking OK will close the program.
A. This error occurs when the User.config file has become corrupt. This often happens after power outages or during any instance where the computer does not shut down properly.
To fix this issue, simply rename or delete the aforementioned User.config file to force Agvance to create another. This file can be found by opening a file browser and navigating to the Windows user’s Roaming folder—by typing “%appdata%” in the file browser’s navigation text box:
From the Roaming folder, navigate to SSI / Agvance.
From here, you should be able to rename or delete the User.config file. Upon renaming or deleting the file, Agvance will create a new User.config file once the user logs back in to the program.
Note: The User.config file stores many important user specific Agvance settings, such as Scale Interface settings, Automated Blending settings, default printer settings, and Mobile Inventory scanner settings. If possible, SSI advises users to take screenshots of any applicable settings inside of Agvance before renaming or deleting the User.config file.
The AgvanceWindowSizes.config file can also become corrupt on occasion. Deleting or renaming the AgvanceWindowSizes.config file will also cause Agvance to create another. Therefore, it can be beneficial to rename that file, as well.
Note: Please be advised that this will cause menus and windows in Agvance to revert back to their defaults. Thus, any Agvance windows or menus alter or re-sized by the user will return to their default state.
Contact SSI if you have any questions or concerns regarding this error or performing the necessary steps to resolve it.
