Customer Support Team hours are Monday through Friday, 8am to 5pm CST. Support Tickets may be entered 24 hours a day, 7 days a week and are answered during normal support hours.
Connect with TeamViewer
View open Support Tickets, review past tickets, and add new tickets all from the Support Hub! Tickets entered through Support Hub show up immediately in our ticketing system and the Support Team answers questions as quickly as possible. Easily track and monitor the status of a ticket and request updates as necessary.
With Support Hub, look back at ticket history to review previously answered questions anytime. Export and analyze ticket history data to monitor the areas where you or your staff may require a little extra training for improved efficiency.
Additionally, Support Hub boasts other unique capabilities:
- Search past tickets by keyword or phrase.
- Record your screen on a ticket submission to capture the Agvance issue requiring assistance.
- Navigate to our Knowledge Base articles for assistance with common Agvance questions.
Watch our video on the Support Hub!