It is recommended to have a General Ledger Account set up called Respray Clearing and a Respray payment method set up at Accounting / Setup / A/R / Pay Methods pointing to the Respray Clearing account.
- Invoice the Customer for the Product that was resprayed or on which the complaint was filed. This will properly record the use of the Product in the Customer's Field history.
- Add a payment at the Payment on Account screen. The payment amount will be the amount due on the Invoice created in Step 1.
- Change the Pay Method to Respray and save the payment.
If the Vendor refund comes in the form of new Product:
- Enter a Purchase Invoice for the new Product at Inventory / Purchase Invoice using a reasonable cost.
- Proceed to A/P / Pay Bills, and use the Memo Check option to pay the bill. Change the Checking Account to the Respray Clearing Account.
If the Vendor refund comes in the form of a credit:
- Enter a credit A/P Bill for the Vendor.
- Choose the Respray Clearing Account as the expense account.
If the Vendor credit comes in the form of a check from the Vendor:
- Add a Journal Entry for the Vendor check.
- Debit the Checking Account and credit the Respray Clearing Account.
