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Created On: 03/03/2022
in Knowledge Base KB General Q. I received I/O Error #XXX while refreshing play data. How can I correct this issue? A. An I/O error usually indicates a network issue/problem. One possible solution for this error is to stop and restart the SQL Services on the data server ma...
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Created On: 03/03/2022
in Knowledge Base KB General
When a company is running the Agvance Scale Interface and the Grain Scale Interface on the same computer using the same com port for the scale indicator, they will get a com port already in use message. Using a modem data splitter will allow each ...
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Created On: 03/03/2022
in Knowledge Base KB General When attempting to end a fiscal month, the process will be stopped if any other Users are logged in. Occasionally, Users may not be in the Agvance program but are still be logged in. This can happen upon leaving Agvance unexpectedly by either an err...
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Created On: 03/03/2022
in Knowledge Base KB General Q. Where is the report that displays taxable and non-taxable products? A. There is currently no report that provides this information. A request has been entered to create a new report for this purpose. The current workaround is to run the foll...
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Created On: 03/03/2022
in Knowledge Base KB General There is one possibility but it only works if customers can be divided into two groups, each of which are 50% of the split when their percentages are added together. For example, we have this 10-way split: C1 = 15 C2 = 20 C3 = 5 C4 = 10 C5 = 5 C6 ...
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Q. Anything printing out of a certain printer is very dark and hard to read, but documents printed to another printer come out fine. A. Print a Printer Test Page by going to Start / Settings / Printers or Start / Printers and Faxes . Right cli...
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Created On: 03/03/2022
in Knowledge Base KB General If all of the tasks are in the same Agvance module (e.g. Accounting Reports) then they will work thru in the order they are listed in the batch. However, if there is a mixture of tasks from different modules, it will group the tasks by the projects ...
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Created On: 03/03/2022
in Knowledge Base KB General Q. When choosing classifications to narrow report results in Agvance, the following options are available to choose from at the bottom of the Classifications window: Include if ANY are true Include if ALL are true Include if ANY are fa...
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Created On: 03/03/2022
in Knowledge Base KB General Restoring Agvance datasets is a process that must occur under a variety of situations, such as replacing an old server. The following steps should be followed carefully when restoring data.
Move the Agvance database image into the folder in ...
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Created On: 03/03/2022
in Knowledge Base KB General Q. What are the hardware recommendations for computer monitors on machines running the Agvance Dispatch module? A. SSI's recommended monitor resolution for Dispatch is 1280 pixels wide. There are two resolutions that meet this specification: 12...