Google Authenticator is a widely used and trusted option for enabling two-factor authentication, so support for it has been enabled. Google Authenticator generates a 6-digit code to enter after properly authenticating with a username and password.
To set up Google Authenticator, download the official Google Authenticator app on a mobile phone (for Android or iOS).
- iOS: App Store link
- Android: Play Store link
Alternatively, search in the device's app store for Google Authenticator.
Setup/Functionality Instructions
After logging in, select the My Settings drop-down from the top right-hand corner of the Control Panel, then select the Two Factor Auth option.
This will navigate to the screen to configure Two Factor Authentication.
Launch the Google Authenticator application, select the +, and choose Scan a Barcode to add a new two-factor authentication key to the app.
After scanning the QR code displayed on the Control Panel, a new cycling code will appear in the Google Authenticator app, along with an auto-generated title to help remember for what account the code is used.
To finalize setup, enter the 6-digit code from the Google Authenticator app into the 6-Digit Auth Code field and select Authenticate.
The following screen will be displayed confirming two-factor authentication has been successfully configured.
Use Google Authenticator when Signing into a Merchant Account
- Successfully authenticate with the regular Username and Password.
- A prompt will display to enter the two-factor authentication code. Launch the Google Authenticator app, enter the current 6-digit code associated with the account name, and select Authenticate.
Notes
Google Authenticator codes are available for 30 seconds and are unusable after that time has expired. Codes with 5 seconds left to use will turn red. There is also a small countdown clock icon to the right of each code that will get smaller as time ticks down.
If the wrong Secret Key/Passphrase is entered, an expired code is used, or (after release) an attempt is made to use a code generated from a Key/Passphrase previous to the currently set Key/Passphrase, Authentication Failed will display when attempting to input the one-time password.
