Removing a customer balance unlikely to be collected is done in the following manner.
- At Setup / A/R / Pay Methods, add a row for Bad Debt, using the Bad Debt Expense General Ledger account, if this Pay Method does not already exist.
Note: When setting up the Pay Method, if there are multiple locations, the appropriate general ledger account must be selected for each location in the grid. - At the Payment on Accounts screen, enter the amount to be written off in the Payment Amount. A note may be entered in the Description area indicating this is a write-off for reference.
- Select Bad Debt for the Pay Method in the Payment grid.
- Manually select the Invoices being written off by selecting in the far left column of the grid for each Invoice.
- Save the payment.