Transfer UAC
- Go to the Payment on Account screen (Accounting / A/R / Payments or by selecting the Payment on Account shortcut) for the customer who has the Unapplied Cash balance.
- Enter a negative amount in the Payment Amount field for the amount being transferred to the other customer’s account.
- Select the Adjustment Payment Method.
- Uncheck all Invoices in the grid (if any exist).
- Check the Use U/A Cash checkbox.
- Save the payment.
- Add a payment at the Payment on Account screen for the customer receiving the unapplied cash.
- In the Payment Amount, enter the same dollar amount as in Step 2 but as a positive number.
- Select the Adjustment Payment Method.
- Choose Auto Apply to use the payment on open Invoices with any remaining balance to be placed in Unapplied Cash. Optionally apply this money to Bookings by changing the Payment Type from Regular to Prepay. Alternatively, allow the payment to go to Unapplied Cash for this customer by checking the Use U/A Cash checkbox or answering Yes to the Agvance prompt asking if preferred to place the balance in Unapplied Cash.
The account used by the Adjustment Payment Method is cleared because it is used for both the positive and the negative payment.
Using Credit on One Account to Pay on Another
Customers with a credit on one account and a charge on another can use that credit to make a Payment on the account with a balance.
- Add a Payment on the account with a credit.
- Enter the credit as a negative Pay Amount.
- Change the Pay Method to Adjustment.
- In the Description, indicate the credit is being moved to the other account.
- Add another Payment for the account with a balance.
- Enter the credit amount as a positive Pay Amount.
- Use Adjustment as the Pay Method.
- Indicate the Payment is coming from a credit balance from the other account.
The Pay Methods used for both Payments are the same (best practice is Adjustment) and the account with a balance owed is reduced by the amount of the credit.
