The following questions were created to help troubleshoot any issues you may be experiencing in Apply or Dispatch App within SKY.
Apply Troubleshooting
- What version of iOS is the user on?
- What version of Apply is the user on?
- Can user send support email of error?
- Can user log out and log back in?
- Has user uninstalled and reinstalled app?
- How many users are having this issue?
- Are there any errors or messages that show?
- Is the user an App only or Full Sky user?
- Is this issue with blend tickets and/or delivery ticket?
- Is the user able to access the email account that the account is linked to?
Dispatch Troubleshooting
- Has user clear cache and hard reset?
- Are filters set correctly?
- Can user log out and log back in?
- How many users are having this issue?
- Are there any errors or messages that show?
- Is this issue with blend tickets and/or delivery ticket?
- Is the user able to access the email account that the account is linked to?
