Testing was performed with an iPhone 13 on iOS 18.0. Only Chrome and Safari were used for testing as they are the browsers supported for SKY.
- Be sure both the device iOS version and browser applications are updated to the latest versions.
- Be sure a previously existing Tableau session does not exist. If either the site or user is different, this could prevent a dashboard from loading. This can be verified by logging into Tableau and signing out.
After addressing device/browser updates and ensuring no conflicting Tableau session exists, note that it does not matter whether a normal or private browsing window is used. Testing proved results on both sides to be the same.
- Chrome (version 129.0.6668.69) was successful in all test cases on mobile and is the recommended browser when using Analytics.
Note: If using a desktop, third-party cookies must be enabled. This setting does not exist in the same way on mobile. - Safari was only successful if both JavaScript and cookies were enabled. Otherwise, both SKY and individual dashboards may not load as expected.
- Both Safari settings can be found on an iPhone by going to Settings / Apps / Safari / Advanced. Make sure Block All Cookies is disabled and JavaScript is enabled.
- For any Safari settings changed, the application must be closed by double-tapping the Home button (or swiping up depending on the iPhone) to actually close it. Leaving the app is not enough.
