Q. Audio is not working when viewing Agvance University courses on a hosted/terminal server.
A. Audio issues are usually caused by one of the following:
- Headphones/Speakers Unplugged – First, check to make sure any headphones or speakers are plugged in. These are necessary if the computer does not have built in speakers.
- Internet Connection – Confirm the internet connection is strong enough to view videos.
- Terminal Server Connection – Many companies choose to host Agvance on a terminal server or remote desktop environment. Minimize the remote environment, and open a browser on the local machine. Audio should now work in the local environment.
If these options do not work, contact SSI for assistance.
