Audio for Videos on Hosted/Terminal Servers

Issue

Audio is not working when viewing Agvance University courses on a hosted/terminal server. 

Answer

Audio issues are usually caused by one of the following:

Headphones/Speakers Unplugged: First, check to make sure any headphones or speakers are plugged in. These are necessary if the computer does not have built in speakers.

Internet Connection: Confirm the internet connection is strong enough to view videos.

Terminal Server Connection: Many companies choose to host Agvance on a terminal server or remote desktop environment. Minimize the remote environment, and open a browser on the local machine. Audio should now work in the local environment.

If these options do not work, contact SSI for assistance.