Audio for Videos on Hosted/Terminal Servers

Q.  Audio is not working when viewing Agvance University courses on a hosted/terminal server. 

A.  Audio issues are usually caused by one of the following:

  • Headphones/Speakers Unplugged – First, check to make sure any headphones or speakers are plugged in. These are necessary if the computer does not have built in speakers.
  • Internet Connection – Confirm the internet connection is strong enough to view videos.
  • Terminal Server Connection – Many companies choose to host Agvance on a terminal server or remote desktop environment. Minimize the remote environment, and open a browser on the local machine. Audio should now work in the local environment.

If these options do not work, contact SSI for assistance.